ESAB products are backed by some of the best warranties around.
At ESAB, customer satisfaction is our number one priority. Your ESAB product is backed by one of the most comprehensive warranty programs in the industry. You can feel confident that with the purchase of an ESAB product, you have selected the best quality, supported by the best customer service available. Our ESAB Warranty will keep you covered.
What’s covered by the ESAB Warranty?
The ESAB warranty is applicable only for defects in design or manufacturing under normal working condition
Failures caused by the customer or by circumstances or environmental conditions out of ESAB’s control are not included in the warranty.
The duration of this warranty starts from date of purchase by end user. Warranty for replaced spare parts is one month after date of repair which has the commercial value above 500 AED for repair done by ESAB authorized service center.
Below points are a must to approve the warranty:
- Copy of the invoice/POD including SN.
- Photo for defective parts if required.
- Claim report signed by customer.
Product warranty periods.
Properly stored ESAB filler metals are warranted to be fully serviceable and free from any defects in materials or workmanship for one full year after the date of shipment from ESAB. The warranty period for ESAB welding equipment starts on the invoice date of purchase by the original end-user, or from the date of manufacture if the original invoice cannot be produced.
Filing an ESAB Warranty claim.
For all warranty claims, Buyer should contact ESAB with all relevant details such as ESAB part number, manufacturing date code, heat and control numbers, serial number, complete description of the difficulty encountered, length of time in service, the conditions under which the Goods failed, and original purchase price paid.
For: Welding Equipment/Automated Cutting Systems
Phone: +971 4 8809493 | Fax: +971 4 8809488
For: Filler Metals
Please contact your ESAB Sales Account Manager. If you are an end user, please contact your local Authorized ESAB distributor for assistance with warranty claims.
ESAB will determine whether to have the Goods returned for inspection and repair or handled in some other manner (for example: shipping replacement Goods “no charge” or issuing credit). Credit for Welding Equipment/Automated Cutting Systems may be subject to a depreciation charge based on length of time the Goods were in service. Written approval in the form of a Return Authorization form (“RA”) will be issued if Buyer is to return Goods for repair or replacement. UNDER NO CIRCUMSTANCES ARE ANY GOODS TO BE RETURNED WITHOUT PRIOR WRITTEN AUTHORIZATION FROM ESAB. A copy of the RA must accompany the return shipment of the Goods to ESAB, and the Goods must be received within 30 days of issuance of the RA. Any RA remaining open after 30 days will be cancelled, and the Buyer will be billed for any “no charge” replacement Goods supplied. Any Goods subsequently returned against a cancelled RA will be returned to the Buyer freight collect.
If a returned Good is determined to have failed for reasons other than defects in materials or workmanship within the scope of the warranty policy or if the applicable warranty has expired, Buyer will be contacted for disposition. If such a Good is to be returned to Buyer, freight charges will be borne by Buyer, and Buyer also will be billed for any “no charge” replacement Goods supplied during the investigation of the complaint.
View Product Warranty Periods
ESAB
Warranty Statement:
- The ESAB warranty is applicable only for defects in design or manufacturing under normal working conditions
- Failures caused by the customer or by circumstances or environmental conditions out of ESAB’s control are not included in the warranty
- The duration of this warranty as described below, starts from date of purchase by end user.
- Warranty for replaced spare parts is one month after date of repair which has the commercial value above 500 AED for repair done by ESAB authorized service center.
Below points are a must to approve the warranty:
- Copy of the invoice/POD including SN.
- Photo for defective parts if required.
- Claim report signed by customer.
| Machine Model | Component Warranty Period | 3 years | 1 Year | 90 days | |
|---|---|---|---|---|---|
| LHF
Aristo Origo* Caddy Warrior Renegade MobileFeed RobustFeed Rogue Fabricator Cutmaster iSeries KHM LAF TAF A2 & A6 Tractors PEK Sentinel |
|
✓ | |||
|
✓ | ||||
| Buddy
Rebel Crossbow Pug Rollerbeds Positioners Seamers Handy LHJ Savage Other Helmets Drying Equipment |
|
✓ | |||
| Column and Boom / CNC gantry | Drive motor and Pcbs P.S. RCC remote pendant items are not covered under warranty. |
– | – | – | |
| Torches | Component Warranty | 3 months | |
|---|---|---|---|
| Tig Torches Mig Torches Gouging Torches Plasma Torches |
|
✓ | |
